Real human support for every customer message, 365 days a year

Seller Message answers every customer message on your behalf with real human agents, every single day of the year, across Shopify, Leroy Merlin, ManoMano, Kaufland, Allegro and Decathlon.

Try it free for 3 days — no credit card required.

No credit card required
Instant setup
3-day free trial

Advanced features

Connected to every marketplace you sell on

Shopify, Leroy Merlin, ManoMano, Kaufland, Allegro, Decathlon and more — every channel feeds into the same queue, answered by the same team.

See all prices

What We Do

Our service is built on trained, professional operators with real e-commerce experience. Every customer message is answered within 24 hours, whether it's a weekday, a weekend, or a public holiday.

Where's my order?

We give shoppers fast, accurate answers on shipping status and delivery times, so they never have to wonder where their order is.

Learn more

Product questions, answered

We answer detailed product questions — sizing, materials, compatibility — using your real product data, not guesswork.

Learn more

Return & refund requests

We handle return and refund requests directly, and escalate anything that needs your company's decision straight to you.

Learn more

24-hour marketplace compliance

Marketplaces require a reply within 24 hours or your seller performance metrics suffer. We make sure that deadline is never missed.

Learn more

Every request is tracked against the marketplace's 24-hour deadline, so your seller performance metrics stay protected. View All Features

Why you need customer service?

No AI chatbots. Every ticket is answered by a trained human operator within 24 hours, every single day of the year — including Christmas, Easter and public holidays.

A real person, every time
Product & order questions
Returns & escalations

Every message gets a human reply

No chatbots, no auto-replies. A trained operator reads every message and answers within 24 hours, seven days a week, every week of the year.

Get started

Real answers about products and orders

From sizing and compatibility to stock and delivery times, we answer using your real product and order data — not generic scripts.

Get started

Returns handled, escalations flagged

We manage return and refund requests directly with your customers, and instantly flag anything that needs your company's own decision.

Get started

Advanced features

Why sellers trust Seller Message

Marketplaces like Shopify, Leroy Merlin, ManoMano, Kaufland, Allegro and Decathlon require a reply within 24 hours or your seller performance metrics take the hit — even suspension. We make sure that never happens.

Meet the 24-hour deadline
Protect your seller metrics
Covered on every holiday

How it works

When a request needs your decision

Most messages we answer ourselves. But returns, disputes or anything involving your company's own policies get escalated straight to you, with full context attached.

Learn more

Never miss the 24-hour window

Every message is logged, timed and answered before the marketplace deadline — with reporting so you always know where things stand.

See pricing Talk to us

365 days a year. Real humans. No exceptions.

Christmas, Easter, national holidays, weekends — it doesn't matter. Every customer message gets a human reply within 24 hours, every single day of the year.

Simple pricing, in euros

Start with a 3-day free trial, then pick the plan that fits your volume of messages.

We handle customer messages about product information, shipping times, and tracking updates for orders already sent. For requests about billing or complaints, we always reply — but forward them directly to your company so you can manage them yourself.

EVERYTHING YOU NEED TO START

€19

per agent / month

Try free for 3 days