Everything Seller Message handles for you, across every marketplace you sell on.
Our service is built on trained, professional operators with real e-commerce experience. Every customer message is answered within 24 hours, whether it's a weekday, a weekend, or a public holiday.
We give shoppers fast, accurate answers on shipping status and delivery times, so they never have to wonder where their order is.
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We answer detailed product questions — sizing, materials, compatibility — using your real product data, not guesswork.
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We handle return and refund requests directly, and escalate anything that needs your company's decision straight to you.
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Marketplaces require a reply within 24 hours or your seller performance metrics suffer. We make sure that deadline is never missed.
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Every request is tracked against the marketplace's 24-hour deadline, so your seller performance metrics stay protected.
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No AI chatbots. Every ticket is answered by a trained human operator within 24 hours, every single day of the year — including Christmas, Easter and public holidays.
No chatbots, no auto-replies. A trained operator reads every message and answers within 24 hours, seven days a week, every week of the year.
Get startedFrom sizing and compatibility to stock and delivery times, we answer using your real product and order data — not generic scripts.
Get startedWe manage return and refund requests directly with your customers, and instantly flag anything that needs your company's own decision.
Get startedShopify, Leroy Merlin, ManoMano, Kaufland, Allegro, Decathlon and more — every channel feeds into the same queue, answered by the same team.
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Marketplaces like Shopify, Leroy Merlin, ManoMano, Kaufland, Allegro and Decathlon require a reply within 24 hours or your seller performance metrics take the hit — even suspension. We make sure that never happens.
Christmas, Easter, national holidays, weekends — it doesn't matter. Every customer message gets a human reply within 24 hours, every single day of the year.
