Privacy Policy

This Privacy Policy explains how Arvanta di Andrea Pasquino (trading as “Seller Message”), Viale Europa 70, 10040 Leinì (TO), Italy, VAT number IT12224440011, collects, uses and protects personal data when you use our website and customer support service.

1. Data We Collect

We collect the following categories of personal data:

• Account and billing data: your name, email address, company name, business address, and VAT number, provided when you sign up for the Service.
• Payment data: processed directly by PayPal; we do not store your card or bank details ourselves.
• Customer message data: when you connect a marketplace or store to the Service, our operators access the messages, order details and any personal data of your end customers necessary to answer those messages on your behalf.
• Contact form data: name, email address and message content submitted through our contact or signup forms.
• Usage data: basic technical data such as browser type and pages visited, collected automatically when you use our website.

2. How We Use Your Data

We use your data to: provide and manage the Service, respond to customer messages on your behalf, process payments and manage your subscription, respond to your enquiries, and comply with legal and accounting obligations.

We do not sell your personal data, or your customers' personal data, to third parties.

3. Legal Basis for Processing

We process your data on the basis of: performance of the contract between us (providing the Service you subscribed to), our legitimate interest in operating and improving the Service, and compliance with legal obligations (such as invoicing and tax requirements).

4. Who We Share Data With

To operate the Service, we share data with the following categories of service providers, each acting under their own data protection obligations:

• Supabase — hosts our customer account database.
• Web3Forms — processes submissions from our contact and signup forms.
• PayPal — processes subscription payments.
• Zoho — hosts our business email.
• Cloudflare — hosts our website.

5. Data Retention

We retain account and billing data for as long as your subscription is active, and for a further period afterward as required by Italian accounting and tax law. Customer message data handled on your behalf is retained only for as long as necessary to provide the Service and to maintain the message records described in our Terms and Conditions of Sale.

6. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

7. Cookies

Our website uses only the technical cookies necessary for it to function correctly. We do not currently use advertising or third-party tracking cookies.

8. International Data Transfers

Some of our service providers may process data outside the European Economic Area. Where this occurs, we rely on providers that offer appropriate safeguards, such as Standard Contractual Clauses, in line with GDPR requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to active subscribers by email.

10. Contact

For any questions about this Privacy Policy, or to exercise your rights, please contact us at info@sellermessage.com.